Refund and Returns Policy
Return Policy
Damaged or Torn Books:
- If you receive a book that is torn or damaged, you may request a replacement within 3 days of purchase.
- No replacements will be accepted after 3 days from the date of purchase.
Content Satisfaction:
- We do not offer returns or replacements if you are dissatisfied with the book’s content.
- We encourage you to thoroughly check the book before making a purchase.
Return Process:
- Contact Us: To initiate a return, please contact us via email at [email protected] or WhatsApp at 0302-1417839. Please include your order number and the reason for the return in your message.
- Approval: We will review your request and notify you of the approval or rejection of your return.
- Return Shipping: If your return is approved, you will be responsible for shipping the item back to us at your own expense. We recommend using a trackable shipping service to ensure that the item is safely returned to us.
- Refund: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase.
Exceptions:
- Damaged Books: We do not accept returns for books that have been damaged after delivery. Please inspect your order upon receipt and contact us immediately if you receive a damaged item.
- Digital Products: We do not accept returns for digital products such as e-books or downloadable content.
Contact Us:
If you have any questions or concerns regarding our Return Policy, please don’t hesitate to contact us using the following details:
Email: [email protected]
WhatsApp: 0302-1417839
Changes to Return Policy:
We reserve the right to update or modify this Return Policy at any time without prior notice. Any changes will be reflected on this page, and you are encouraged to review this Return Policy periodically for any updates.
By making a purchase from PK Book Shop, you agree to the terms of this Return Policy.